Call Centre Agent
Job Type: Full-Time
Location: Rietfontein, Germiston, Gauteng
Purpose of the Job
We are seeking a dynamic and customer-focused Call Centre Agent to drive sales, enhance customer engagement, and ensure exceptional service delivery. The ideal candidate will proactively engage with customers, promote products, and contribute to achieving sales targets while maintaining strong relationships.
Key Responsibilities
Customer Engagement & Sales:
Contact existing and inactive customers to place and accurately capture orders.
Promote product deals, category drives, and upsell to maximize sales opportunities.
Actively sell a larger basket of goods through persuasive and professional communication.
Customer Support & Relationship Management:
Follow up on deliveries to ensure timely and accurate order fulfillment.
Resolve customer inquiries and concerns promptly, maintaining high service standards.
Update customer records and order details in the system accurately.
Team Collaboration & Performance:
Support the Key Sales team by engaging customers in outlying areas with limited sales representation.
Work closely with internal teams to optimize order processing and logistics.
Meet or exceed sales and performance targets set by management.
Minimum Requirements
Education: Grade 12 (Matric)
Skills & Competencies:
Excellent verbal and written communication skills.
Strong negotiation, persuasion, and sales abilities.
Professional telephone etiquette and customer-centric approach.
Problem-solving, conflict management, and attentive listening skills.
Proficiency in Microsoft Office, typing, and system navigation.
Strong organizational, time-management, and administrative skills.
Ability to work independently and collaboratively in a team.
Why Join Us?
Opportunity to grow in a fast-paced sales and customer service environment.
Be part of a supportive and results-driven team.
Competitive remuneration and performance incentives.
Apply now to become a key player in our customer success and sales team!
Key Improvements:
Clear Structure: Organized sections for easy readability.
Stronger Sales Focus: Emphasized upselling and proactive customer engagement.
Professional Tone: Polished language while keeping it engaging.
Added Incentives: Included a "Why Join Us?" section to attract candidates.
Would you like any modifications, such as adjusting the tone or adding specific company details?