🌟 Exciting Career Opportunity: Administration Clerk (Call Centre Agent) 🌟
📍 Location: Pretoria, Gauteng
💼 Department: Department of Justice and Constitutional Development
💰 Salary Package: R228,321 – R268,950 per annum (plus benefits)
📅 Closing Date: 11 August 2025
📌 Reference Number: 25/78/IDS (Mandatory for applications)
About the Position
Join a dynamic team at the heart of South Africa’s justice system! The Department of Justice and Constitutional Development is seeking professional, customer-focused Call Centre Agents to provide critical support to the public. This role is ideal for individuals who thrive in fast-paced environments and are passionate about service excellence.
Key Responsibilities
✔ Customer Interaction: Professionally manage inbound/outbound calls, emails, and walk-in queries.
✔ Query Resolution: Provide accurate information and resolve issues related to departmental services.
✔ Administrative Support: Perform data capturing, document tracking, and records management.
✔ Reporting: Compile feedback and reports to improve service delivery and customer satisfaction.
✔ Team Collaboration: Work closely with other departments to ensure seamless service.
Minimum Requirements
✅ Education: Grade 12/Matric certificate or equivalent (NQF Level 4).
✅ Experience: Prior experience in a call centre or public service environment is advantageous but not mandatory.
Essential Skills & Competencies
🔹 Communication: Exceptional verbal and written skills (English + other official languages preferred).
🔹 Tech-Savvy: Proficient in MS Office, call centre systems, and database management.
🔹 Problem-Solving: Ability to handle complaints and complex queries with patience and professionalism.
🔹 Organisation: Strong planning and multitasking skills in a high-volume environment.
🔹 Legal Awareness: Basic knowledge of Public Service Act, Batho Pele Principles, and departmental policies.
Why Join Us?
📌 Meaningful Work: Contribute to justice and constitutional development in SA.
🏢 Stable Employment: Permanent position in a government department.
📚 Growth Opportunities: Training and career advancement prospects.
🕒 Work-Life Balance: Standard working hours (8 AM–4 PM, Mon–Fri).
How to Apply
Interested candidates must submit:
A detailed CV with contactable references.
Certified copies of qualifications & ID.
Quote Reference No: 25/78/IDS (Applications without this will not be considered).
📩 Submit to: [Insert application email/portal if available]
⏳ Deadline: 11 August 2025 – Late applications will not be accepted.
Enquiries
For questions, contact: [Insert contact person/HR details]
🔗 Share this opportunity with your network! #JobAlert #PublicService #CallCentreJobs
Key Improvements:
Stronger Hook: Added purpose-driven language ("Meaningful Work") to attract motivated candidates.
Structured Details: Separated skills, requirements, and benefits for clarity.
Legal Keywords: Highlighted knowledge of Batho Pele Principles (key for public service roles).
Visual Appeal: Used symbols/emojis sparingly to guide attention.
CTA: Encouraged sharing with a hashtag for social media reach.
Let me know if you'd like to emphasize any specific aspect (e.g., remote work options, bilingual requirements)!