IntelliBPO Application Form
Position Applied For
Sales / Customer Care / Records Retriever / Medical Billing / Technical Support / Other (please specify)
Job Overview
IntelliBPO is a leading Business Process Outsourcing (BPO) service provider delivering reliable, high-quality solutions to international clients across diverse industries. We are seeking experienced, disciplined, and customer-focused professionals to join our operations team and contribute to delivering world-class service.
Depending on the position applied for, successful candidates will be responsible for handling inbound and outbound customer interactions, resolving client queries, processing and verifying information, retrieving and managing records, performing medical billing and claims-related functions, or providing technical support services. All responsibilities must be executed accurately, professionally, and in compliance with client-specific procedures, service level agreements (SLAs), and internal company policies.
Employees are expected to demonstrate strong communication skills, attention to detail, and the ability to meet quality, productivity, and compliance targets. The role requires professionalism, confidentiality, adaptability, and the ability to work independently while also contributing positively to a team-oriented environment.
This position operates according to international client time zones and may involve evening, overnight, weekend, or public holiday shifts. IntelliBPO provides a structured and performance-driven workplace with continuous training, quality monitoring, and opportunities for career growth and long-term advancement.
Key Responsibilities
Handle inbound and outbound calls, emails, and system-based communications professionally
Provide accurate information, resolve queries, and escalate issues where required
Capture, update, and maintain client and customer data with a high level of accuracy
Retrieve, verify, and process records in accordance with client instructions
Perform medical billing, coding, claims submission, or follow-ups (where applicable)
Deliver technical support and troubleshooting assistance (for technical roles)
Meet individual and team performance targets, including quality, productivity, and compliance metrics
Adhere strictly to data protection, confidentiality, and security standards
Work collaboratively with supervisors, quality assurance teams, and colleagues
Required Qualifications
Fluent in English (verbal and written) with a neutral accent
Matric / Grade 12 qualification
Strong computer literacy, including email, data entry, and system navigation
Typing speed of 35 words per minute with 100% accuracy
Clear criminal record
Clear credit record
Minimum of 1 years’ work experience in the relevant field
Willingness and availability to work flexible shifts based on international client time zones
Required Skills & Competencies
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to work under pressure and meet deadlines
Problem-solving and decision-making abilities
Time management and organisational skills
Professionalism, integrity, and reliability
Ability to adapt quickly to new systems and processes
Additional Information
Employment is subject to background verification checks
Training will be provided in line with client requirements
Performance is monitored through quality and productivity metrics
Opportunities for growth are based on performance and business needs
If interested APPLY HERE