Company: Dash BPO
Position: Customer Service Representative / Customer Care Agent
Employment Type: Full-Time
Industry: Financial Services
Location: Randburg, Gauteng, South Africa (Postal Code: 2194)
Experience Required: Minimum 1 year
Application Status: In Progress
Date Opened: 21 November 2025
About Dash BPO
Dash BPO is a growing business process outsourcing company operating within the financial services sector, delivering high-quality customer support solutions to international and local clients. The organisation places strong emphasis on customer experience, compliance, reliability, and operational excellence.
Job Overview: Customer Service Representative
Dash BPO is seeking a highly motivated and customer-focused Customer Service Representative to join its Randburg-based team. This role is ideal for individuals with previous mobile services or help desk experience who thrive in fast-paced environments and are committed to delivering accurate, professional, and compliant customer support.
As a Customer Care Agent, you will be responsible for managing inbound customer interactions, resolving technical and billing enquiries, and ensuring every customer receives a seamless and positive service experience.
Key Responsibilities
Handle inbound customer calls professionally and efficiently
Assist customers with technical troubleshooting and billing-related enquiries
Accurately identify customer needs and provide complete, correct, and validated information
Investigate customer issues using appropriate systems and tools
Escalate anomalies and complex cases in line with internal procedures
Maintain strict adherence to company policies, procedures, and PCI Compliance standards
Deliver consistent service across voice, chat, and back-office support channels
Demonstrate urgency and composure during incidents, outages, or crisis situations
Build strong working relationships with internal support teams and departments
Meet and maintain attendance, quality, and productivity KPIs
Minimum Requirements
To be considered for this role, candidates must meet the following criteria:
At least 1 year of customer support or help desk experience, preferably in the mobile services industry
Strong attention to detail with the ability to recognise and escalate irregularities
Excellent verbal and written communication skills (mandatory)
High-energy, engaging, and customer-centric personality
Ability to remain professional, humble, and composed when dealing with escalations beyond personal control
Willingness to support multiple service channels, including voice, chat, and back office
Working knowledge and understanding of PCI Compliance
Availability to work international hours
Reliable transport, as attendance is a critical performance indicator
Strong sense of urgency, especially during service disruptions or high-impact incidents
Key Competencies and Skills
Customer Service Excellence
Technical & Billing Support
Problem Solving & Root Cause Analysis
Compliance Awareness (PCI)
Multichannel Support (Voice, Chat, Back Office)
Crisis & Incident Response
Team Collaboration & Stakeholder Engagement
Time Management & KPI Adherence
Why Join Dash BPO?
Opportunity to work in the financial services sector
Exposure to international clients and global operating hours
Structured environment with clear performance expectations
Supportive team culture focused on continuous improvement
Career growth within a professional BPO setting
How to Apply
Interested candidates should submit a detailed CV highlighting relevant customer service, technical support, and compliance experience. Ensure your application clearly demonstrates your ability to meet the role’s requirements and work international shifts reliably.