Moreover, this position suits candidates who enjoy customer interaction, structured environments, and performance-driven roles. If you already have call centre experience and can work USA operating hours, keep reading for full details.
Company Overview
MSA Outsourcing Solutions (Pty) Ltd operates as a South African-based business process outsourcing company. The organisation focuses mainly on staffing skilled professionals for companies based in the United States. Over the years, the company has built a reputation for efficiency, quality service delivery, and fast turnaround times.
Additionally, the company supports multiple industries, allowing employees to gain valuable international business exposure. As a result, staff members develop practical experience while working within a professional office environment.
Job Location and Working Hours
This role is strictly office-based and located in Houghton Estate, Johannesburg, Gauteng. Therefore, applicants must be able to travel to the office daily.
The working hours align with USA Eastern Standard Time (EST). Typically, employees work:
- From 3:00 PM to 12:00 AM
- Slight adjustments may occur during daylight saving time
Because of this schedule, candidates must feel comfortable working late shifts on a permanent basis.
Job Type and Salary Details
- Job Type: Full-time / Permanent
- Monthly Salary: R8,000 (fixed base pay)
Although the salary is fixed, the role offers valuable experience and long-term job stability. Furthermore, employees gain exposure to international business processes, which strengthens future career prospects.
Key Responsibilities and Daily Tasks
Successful candidates will handle both customer service and business development duties. Most importantly, employees will communicate directly with USA-based clients while maintaining high service standards.
Main Responsibilities Include:
- Receiving and handling inbound calls professionally
- Making outbound calls to support sales and business growth
- Assisting clients promptly with enquiries and concerns
- Providing accurate information and clear communication
- Building strong, long-term relationships with clients
- Updating and managing client details on an active CRM system
- Following call centre procedures and quality standards
- Completing tasks efficiently within daily deadlines
As a result, agents play a key role in maintaining client satisfaction and supporting company growth.
Minimum Requirements and Skills
To qualify for this position, applicants must meet the minimum criteria below:
- At least 1 year of call centre experience
- Strong English communication skills (verbal and written)
- Confidence when engaging with international clients
- Basic computer skills and CRM system knowledge
- Good time management and organisational skills
- A professional attitude and reliable work ethic
- Willingness to work USA EST hours on-site
In addition, candidates with sales, customer service, or business development experience will have an advantage.
Why This Call Centre Job Is Worth Applying For
This role offers more than just employment. Instead, it provides international exposure, skill development, and job security. Therefore, it suits candidates who want to grow within the call centre and outsourcing industry.
Key Benefits Include:
- Permanent employment with stable monthly income
- Office-based role in a professional working environment
- Exposure to USA business standards and practices
- Opportunities to improve communication and CRM skills
- Career growth within the BPO and call centre sector
Furthermore, working with international clients enhances your CV and improves long-term employability.