FlySafair Customer Service Agent Job Opportunity – OR Tambo International Airport (Johannesburg)
South Africa’s leading low-cost airline, FlySafair, is currently recruiting a Customer Service Agent for its Passenger Services department at O. R. Tambo International Airport in Johannesburg. This permanent position offers an exciting opportunity for individuals with customer service and ticketing experience to work in the fast-paced aviation industry.
The successful candidate will join the airline’s ground operations team and report directly to the Duty Station Supervisor. Customer Service Agents play a vital role in ensuring that passengers receive professional assistance throughout their travel experience, from booking tickets to handling flight disruptions.
For candidates interested in working in the aviation sector, this role provides valuable exposure to airline operations while delivering high-quality service to passengers.
About FlySafair
FlySafair is one of South Africa’s most trusted and reliable airlines, known for its punctual flights, affordable fares, and strong commitment to customer satisfaction. Operating both domestic and regional routes, the airline has grown significantly over the past decade and continues to expand its services across the country.
The airline is operated by Safair Operations, a well-established aviation company with decades of experience in aircraft operations, logistics, and maintenance.
Working for FlySafair means becoming part of a professional team that prioritizes safety, efficiency, and excellent passenger service.
Purpose of the Customer Service Agent Role
The primary purpose of the Customer Service Agent position is to provide professional assistance to airline passengers at the airport. The role involves helping customers with ticket sales, bookings, flight changes, and general travel queries.
Customer Service Agents also play a crucial role when there are flight delays, cancellations, or disruptions, ensuring passengers receive timely information and support.
This role requires strong communication skills, patience, and the ability to remain calm in high-pressure situations.
Key Responsibilities
Successful applicants will perform several important duties within the passenger services department, including:
Passenger Assistance
Help passengers with ticket purchases and bookings
Assist with flight changes and explain airline policies and procedures
Provide accurate information about flight schedules and travel requirements
Handling Flight Disruptions
Assist passengers during flight delays or cancellations
Provide guidance on alternative travel arrangements
Maintain clear communication with affected passengers
Customer Service
Address passenger complaints in a professional and timely manner
Escalate complex issues to the Duty Station Supervisor
Ensure that all passengers receive excellent service
Confidential Information Handling
Safeguard customer data and sensitive information
Maintain professionalism when handling passenger records
Providing consistent, professional service is a key expectation of this role.
Minimum Requirements
Applicants interested in the FlySafair Customer Service Agent position must meet the following requirements:
Grade 12 / Matric certificate (essential)
Airport or airline ticket sales experience (essential)
Ability to work weekends, public holidays, and flexible shifts
Computer literacy, including Microsoft Word, Excel, and Outlook
Excellent written and verbal communication skills in English
Strong understanding of customer service principles
Conflict resolution skills
Candidates must also demonstrate strong professionalism and the ability to work effectively in a busy airport environment.
Personal Attributes
The airline is looking for candidates who possess the following qualities:
Professional and trustworthy attitude
Strong time management and punctuality
Ability to remain calm under pressure
Excellent phone etiquette
High level of patience and assertiveness
Customer-focused mindset
Reliable and responsible work ethic
These qualities are essential for maintaining the high service standards expected within the aviation industry.
Working Environment
The position is based at O. R. Tambo International Airport, the busiest airport in South Africa. Employees working in airport operations must be flexible, as airline schedules often require working early mornings, evenings, weekends, and public holidays.
This environment is fast-paced and requires employees who can multitask while maintaining a professional attitude.
Application Guidelines
Applicants should note the following:
Applications sent via email will not be accepted
Preference will be given to candidates from under-represented designated groups
If applicants do not receive feedback within two weeks after the closing date, they should consider their application unsuccessful
Closing Date
Closing Date: 16 March 2026
Final Thoughts
The FlySafair Customer Service Agent position is an excellent opportunity for individuals with customer service and ticketing experience who are interested in building a career in aviation. Working at one of South Africa’s busiest airports provides exposure to airline operations while offering opportunities for professional growth.
If you meet the requirements and are passionate about helping passengers and delivering exceptional service, consider applying before the closing date.