Early Debt Collections Agent Jobs Open at Vodacom-Owned Infinity Services Partner – 12-Month Contract in Gauteng
Published: 20 July 2026
Category: Jobs for Matriculants | Finance & Insurance Careers | Contact Centre Jobs
Location: Midrand and Centurion, Gauteng, South Africa
Infinity Services Partner Opens Early
South Africans with experience in debt collection, customer service, banking, retail credit, or telecommunications now have an opportunity to join a leading Vodacom-owned company.
Infinity Services Partner has announced recruitment for Vodacom Early Collections Contact Centre Agent Application Open(Debt Collection) on a 12-month contract based in Midrand and Centurion, Gauteng.
The position is suited to professionals who understand early-stage collections, customer engagement, payment arrangements, and regulatory compliance while maintaining exceptional customer service.
Applications are scheduled to close on 31 August 2026.
About Infinity Services Partner
Infinity Services Partner (ISP) is a managed services company wholly owned by Vodacom South Africa. The company provides customer support, business process outsourcing, collections, and operational services across various sectors.
Working for a Vodacom-owned business gives employees exposure to one of South Africa's largest telecommunications groups while building valuable experience within financial collections and customer relationship management.
Position Overview
Job Title
Early Collections Contact Centre Agent
Employment Type
12-Month Fixed-Term Contract
Location
- Midrand
- Centurion
- Gauteng
Industry
- Financial Services
- Telecommunications
- Debt Collections
- Contact Centre
What Does an Early Collections Agent Do?
Unlike legal debt collectors, Early Collections Agents focus on customers who have recently fallen behind on their payments.
Their objective is to:
- Contact customers professionally
- Understand financial circumstances
- Negotiate payment arrangements
- Encourage customers to keep their accounts active
- Reduce future bad debt
- Maintain long-term customer relationships
This role combines customer service with financial risk management, making it one of the fastest-growing occupations within South Africa's credit industry.
Key Responsibilities
Successful candidates may be responsible for:
- Contacting customers with overdue accounts
- Negotiating affordable repayment plans
- Updating customer records accurately
- Meeting daily productivity targets
- Maintaining high customer satisfaction scores
- Following company collections procedures
- Complying with South African debt collection legislation
- Escalating complex customer matters where necessary
- Protecting confidential customer information
- Recording every customer interaction correctly
Minimum Requirements
Suitable applicants are generally expected to have:
- Grade 12 (Matric)
- Previous experience in early or soft collections
- Experience in telecommunications, banking, insurance, retail credit, or financial services
- Good communication skills
- Computer literacy
- Excellent telephone etiquette
- Negotiation skills
- Ability to work under pressure
- Strong problem-solving ability
Experience within a contact centre environment is considered advantageous.
Skills Employers Value
Candidates who perform well usually possess:
- Active listening
- Customer service excellence
- Conflict resolution
- Financial negotiation
- Time management
- Data capturing accuracy
- Compliance awareness
- Emotional intelligence
- Professional communication
Estimated Salary
Infinity Services Partner has not publicly disclosed the salary for this vacancy.
Based on comparable South African collections and contact centre positions, estimated monthly earnings are:
| Employer Type | Estimated Monthly Salary |
|---|---|
| Entry-Level Contact Centre | R7,000 – R10,000 |
| Early Collections Agent | R10,000 – R16,000 |
| Banking Collections | R12,000 – R18,000 |
| Senior Collections Consultant | R18,000 – R25,000+ |
Note: Actual remuneration depends on experience, company policies, incentives, overtime, and performance bonuses.
Career Growth Opportunities
Experience gained in this role can open opportunities such as:
- Senior Collections Consultant
- Credit Risk Officer
- Customer Experience Specialist
- Contact Centre Team Leader
- Collections Supervisor
- Credit Controller
- Financial Services Consultant
- Banking Collections Specialist
The skills developed are transferable across telecommunications, banking, insurance, fintech, and retail finance.
Why This Job Matters
South Africa's financial services sector continues to invest in early intervention strategies that help customers avoid long-term debt while improving repayment outcomes.
Professionals who can balance empathy with effective collections are increasingly sought after by employers because they contribute to stronger customer relationships and healthier credit portfolios.
Application And Closing Date
APPLY HERE
31 August 2026
Interested applicants should ensure that all required documentation is submitted before the closing date.
Documents You May Need
Prepare:
- Updated CV
- Certified copy of your ID
- Certified Grade 12 certificate
- Relevant qualifications (if applicable)
- Employment references
- Proof of previous collections experience (where requested)
CV Tips
To improve your application:
- Highlight collections or customer service experience.
- Quantify achievements where possible (for example, repayment targets met or customer satisfaction scores).
- Emphasize communication, negotiation, and compliance skills.
- Ensure your CV is error-free and up to date.
Frequently Asked Questions
Is this a permanent position?
No. The advertised opportunity is a 12-month fixed-term contract.
Is previous collections experience required?
Yes. The vacancy targets applicants with experience in early or soft debt collections, particularly within telecommunications, banking, or retail credit.
Where is the job based?
The role is located in Midrand and Centurion, Gauteng.
Is the salary published?
No. Infinity Services Partner has not publicly announced the salary package.
Editorial Note
This article is an independent informational summary prepared for job seekers. It is based on the publicly advertised vacancy details available at the time of publication. Applicants should always verify the latest requirements, responsibilities, and application instructions on the employer's official careers platform before applying.
Sources
- Vodacom Group careers information
- Infinity Services Partner vacancy announcement
- South African debt collection and contact centre salary market data (industry estimates)
- National Credit Act 34 of 2005
Early Debt Collections Agent Jobs Open at Vodacom-Owned Infinity Services Partner – 12-Month Contract in Gauteng
Published: 20 July 2026
Category: Jobs for Matriculants | Finance & Insurance Careers | Contact Centre Jobs
Location: Midrand and Centurion, Gauteng, South Africa
Infinity Services Partner Opens Early
South Africans with experience in debt collection, customer service, banking, retail credit, or telecommunications now have an opportunity to join a leading Vodacom-owned company.
Infinity Services Partner has announced recruitment for Vodacom Early Collections Contact Centre Agent Application Open(Debt Collection) on a 12-month contract based in Midrand and Centurion, Gauteng.
The position is suited to professionals who understand early-stage collections, customer engagement, payment arrangements, and regulatory compliance while maintaining exceptional customer service.
Applications are scheduled to close on 31 August 2026.
About Infinity Services Partner
Infinity Services Partner (ISP) is a managed services company wholly owned by Vodacom South Africa. The company provides customer support, business process outsourcing, collections, and operational services across various sectors.
Working for a Vodacom-owned business gives employees exposure to one of South Africa's largest telecommunications groups while building valuable experience within financial collections and customer relationship management.
Position Overview
Job Title
Early Collections Contact Centre Agent
Employment Type
12-Month Fixed-Term Contract
Location
- Midrand
- Centurion
- Gauteng
Industry
- Financial Services
- Telecommunications
- Debt Collections
- Contact Centre
What Does an Early Collections Agent Do?
Unlike legal debt collectors, Early Collections Agents focus on customers who have recently fallen behind on their payments.
Their objective is to:
- Contact customers professionally
- Understand financial circumstances
- Negotiate payment arrangements
- Encourage customers to keep their accounts active
- Reduce future bad debt
- Maintain long-term customer relationships
This role combines customer service with financial risk management, making it one of the fastest-growing occupations within South Africa's credit industry.
Key Responsibilities
Successful candidates may be responsible for:
- Contacting customers with overdue accounts
- Negotiating affordable repayment plans
- Updating customer records accurately
- Meeting daily productivity targets
- Maintaining high customer satisfaction scores
- Following company collections procedures
- Complying with South African debt collection legislation
- Escalating complex customer matters where necessary
- Protecting confidential customer information
- Recording every customer interaction correctly
Minimum Requirements
Suitable applicants are generally expected to have:
- Grade 12 (Matric)
- Previous experience in early or soft collections
- Experience in telecommunications, banking, insurance, retail credit, or financial services
- Good communication skills
- Computer literacy
- Excellent telephone etiquette
- Negotiation skills
- Ability to work under pressure
- Strong problem-solving ability
Experience within a contact centre environment is considered advantageous.
Skills Employers Value
Candidates who perform well usually possess:
- Active listening
- Customer service excellence
- Conflict resolution
- Financial negotiation
- Time management
- Data capturing accuracy
- Compliance awareness
- Emotional intelligence
- Professional communication
Estimated Salary
Infinity Services Partner has not publicly disclosed the salary for this vacancy.
Based on comparable South African collections and contact centre positions, estimated monthly earnings are:
| Employer Type | Estimated Monthly Salary |
|---|---|
| Entry-Level Contact Centre | R7,000 – R10,000 |
| Early Collections Agent | R10,000 – R16,000 |
| Banking Collections | R12,000 – R18,000 |
| Senior Collections Consultant | R18,000 – R25,000+ |
Note: Actual remuneration depends on experience, company policies, incentives, overtime, and performance bonuses.
Career Growth Opportunities
Experience gained in this role can open opportunities such as:
- Senior Collections Consultant
- Credit Risk Officer
- Customer Experience Specialist
- Contact Centre Team Leader
- Collections Supervisor
- Credit Controller
- Financial Services Consultant
- Banking Collections Specialist
The skills developed are transferable across telecommunications, banking, insurance, fintech, and retail finance.
Why This Job Matters
South Africa's financial services sector continues to invest in early intervention strategies that help customers avoid long-term debt while improving repayment outcomes.
Professionals who can balance empathy with effective collections are increasingly sought after by employers because they contribute to stronger customer relationships and healthier credit portfolios.
Application And Closing Date
APPLY HERE
31 August 2026
Interested applicants should ensure that all required documentation is submitted before the closing date.
Documents You May Need
Prepare:
- Updated CV
- Certified copy of your ID
- Certified Grade 12 certificate
- Relevant qualifications (if applicable)
- Employment references
- Proof of previous collections experience (where requested)
CV Tips
To improve your application:
- Highlight collections or customer service experience.
- Quantify achievements where possible (for example, repayment targets met or customer satisfaction scores).
- Emphasize communication, negotiation, and compliance skills.
- Ensure your CV is error-free and up to date.
Frequently Asked Questions
Is this a permanent position?
No. The advertised opportunity is a 12-month fixed-term contract.
Is previous collections experience required?
Yes. The vacancy targets applicants with experience in early or soft debt collections, particularly within telecommunications, banking, or retail credit.
Where is the job based?
The role is located in Midrand and Centurion, Gauteng.
Is the salary published?
No. Infinity Services Partner has not publicly announced the salary package.
Editorial Note
This article is an independent informational summary prepared for job seekers. It is based on the publicly advertised vacancy details available at the time of publication. Applicants should always verify the latest requirements, responsibilities, and application instructions on the employer's official careers platform before applying.
Sources
- Vodacom Group careers information
- Infinity Services Partner vacancy announcement
- South African debt collection and contact centre salary market data (industry estimates)
- National Credit Act 34 of 2005
Early Debt Collections Agent Jobs Open at Vodacom-Owned Infinity Services Partner – 12-Month Contract in Gauteng
Published: 20 July 2026
Category: Jobs for Matriculants | Finance & Insurance Careers | Contact Centre Jobs
Location: Midrand and Centurion, Gauteng, South Africa
Infinity Services Partner Opens Early
South Africans with experience in debt collection, customer service, banking, retail credit, or telecommunications now have an opportunity to join a leading Vodacom-owned company.
Infinity Services Partner has announced recruitment for Vodacom Early Collections Contact Centre Agent Application Open(Debt Collection) on a 12-month contract based in Midrand and Centurion, Gauteng.
The position is suited to professionals who understand early-stage collections, customer engagement, payment arrangements, and regulatory compliance while maintaining exceptional customer service.
Applications are scheduled to close on 31 August 2026.
About Infinity Services Partner
Infinity Services Partner (ISP) is a managed services company wholly owned by Vodacom South Africa. The company provides customer support, business process outsourcing, collections, and operational services across various sectors.
Working for a Vodacom-owned business gives employees exposure to one of South Africa's largest telecommunications groups while building valuable experience within financial collections and customer relationship management.
Position Overview
Job Title
Early Collections Contact Centre Agent
Employment Type
12-Month Fixed-Term Contract
Location
- Midrand
- Centurion
- Gauteng
Industry
- Financial Services
- Telecommunications
- Debt Collections
- Contact Centre
What Does an Early Collections Agent Do?
Unlike legal debt collectors, Early Collections Agents focus on customers who have recently fallen behind on their payments.
Their objective is to:
- Contact customers professionally
- Understand financial circumstances
- Negotiate payment arrangements
- Encourage customers to keep their accounts active
- Reduce future bad debt
- Maintain long-term customer relationships
This role combines customer service with financial risk management, making it one of the fastest-growing occupations within South Africa's credit industry.
Key Responsibilities
Successful candidates may be responsible for:
- Contacting customers with overdue accounts
- Negotiating affordable repayment plans
- Updating customer records accurately
- Meeting daily productivity targets
- Maintaining high customer satisfaction scores
- Following company collections procedures
- Complying with South African debt collection legislation
- Escalating complex customer matters where necessary
- Protecting confidential customer information
- Recording every customer interaction correctly
Minimum Requirements
Suitable applicants are generally expected to have:
- Grade 12 (Matric)
- Previous experience in early or soft collections
- Experience in telecommunications, banking, insurance, retail credit, or financial services
- Good communication skills
- Computer literacy
- Excellent telephone etiquette
- Negotiation skills
- Ability to work under pressure
- Strong problem-solving ability
Experience within a contact centre environment is considered advantageous.
Skills Employers Value
Candidates who perform well usually possess:
- Active listening
- Customer service excellence
- Conflict resolution
- Financial negotiation
- Time management
- Data capturing accuracy
- Compliance awareness
- Emotional intelligence
- Professional communication
Estimated Salary
Infinity Services Partner has not publicly disclosed the salary for this vacancy.
Based on comparable South African collections and contact centre positions, estimated monthly earnings are:
| Employer Type | Estimated Monthly Salary |
|---|---|
| Entry-Level Contact Centre | R7,000 – R10,000 |
| Early Collections Agent | R10,000 – R16,000 |
| Banking Collections | R12,000 – R18,000 |
| Senior Collections Consultant | R18,000 – R25,000+ |
Note: Actual remuneration depends on experience, company policies, incentives, overtime, and performance bonuses.
Career Growth Opportunities
Experience gained in this role can open opportunities such as:
- Senior Collections Consultant
- Credit Risk Officer
- Customer Experience Specialist
- Contact Centre Team Leader
- Collections Supervisor
- Credit Controller
- Financial Services Consultant
- Banking Collections Specialist
The skills developed are transferable across telecommunications, banking, insurance, fintech, and retail finance.
Why This Job Matters
South Africa's financial services sector continues to invest in early intervention strategies that help customers avoid long-term debt while improving repayment outcomes.
Professionals who can balance empathy with effective collections are increasingly sought after by employers because they contribute to stronger customer relationships and healthier credit portfolios.
Application And Closing Date
APPLY HERE
31 August 2026
Interested applicants should ensure that all required documentation is submitted before the closing date.
Documents You May Need
Prepare:
- Updated CV
- Certified copy of your ID
- Certified Grade 12 certificate
- Relevant qualifications (if applicable)
- Employment references
- Proof of previous collections experience (where requested)
CV Tips
To improve your application:
- Highlight collections or customer service experience.
- Quantify achievements where possible (for example, repayment targets met or customer satisfaction scores).
- Emphasize communication, negotiation, and compliance skills.
- Ensure your CV is error-free and up to date.
Frequently Asked Questions
Is this a permanent position?
No. The advertised opportunity is a 12-month fixed-term contract.
Is previous collections experience required?
Yes. The vacancy targets applicants with experience in early or soft debt collections, particularly within telecommunications, banking, or retail credit.
Where is the job based?
The role is located in Midrand and Centurion, Gauteng.
Is the salary published?
No. Infinity Services Partner has not publicly announced the salary package.
Editorial Note
This article is an independent informational summary prepared for job seekers. It is based on the publicly advertised vacancy details available at the time of publication. Applicants should always verify the latest requirements, responsibilities, and application instructions on the employer's official careers platform before applying.
Sources
- Vodacom Group careers information
- Infinity Services Partner vacancy announcement
- South African debt collection and contact centre salary market data (industry estimates)
- National Credit Act 34 of 2005